FAQs
Frequently Asked Questions (FAQs)
💬 1. What type of products do you sell?
We specialize in high-quality skincare and beauty products that are designed to solve real concerns—whether it's dryness, acne, fine lines, or dark spots. Every product we carry is carefully selected for its effectiveness and safety.
🚚 2. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. All options will be shown at checkout.
⏳ 3. How long does shipping take?
Delivery typically takes between 7–15 business days, depending on your country and chosen shipping method. We will provide tracking information as soon as your order is shipped.
🧾 4. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.
🛡️ 5. Are your products safe for sensitive skin?
Yes. We offer many products formulated for sensitive skin, using gentle, non-irritating ingredients. Always check the product details and perform a patch test before full use.
🔄 6. What is your return policy?
We accept returns within 14 days of delivery for unused and unopened products. If there’s an issue with your order (damaged, wrong item, etc.), please contact us immediately, and we’ll make it right.
💳 7. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and other secure payment methods depending on your location.
📦 8. My product arrived damaged. What should I do?
We’re sorry to hear that! Please email us at info@fayce-shop.com with photos of the damaged product within 3 days of receiving it, and we’ll send a replacement or refund.
🧴 9. How do I know which product is right for me?
Each product includes detailed information about its use and skin benefits. If you're unsure, feel free to reach out — we’re happy to help you choose the best option for your skin needs.
📬 10. How can I contact you?
You can reach us anytime at info@fayce-shop.com or use the Contact Us form on our website. We usually respond within 24 hours on business days.